Nintendo Switch Support

  • Troubleshooting Slow Download and Upload Speeds

    The information in this article can help when you are experiencing online connectivity issues related to slow upload and download speeds on a Nintendo Switch system.

    Important: A USB LAN Adapter may be utilized with Nintendo Switch Lite using a licensed accessory.

    Note: While troubleshooting download and upload speeds, it is recommend that you test your Internet connection after making any changes to the settings of your network to determine if the change improved your network connection.

    Information:

    Slow download speeds are generally the result of:

    • Slow Internet from the ISP
    • Slow or unresponsive networking equipment
    • Wireless interference or a weak wireless signal
    • Multiple devices on the same network using an excessive amount of bandwidth
       

    What to do:

    1. Perform a connection test on your Nintendo Switch system, and take note of the following results:
      • Download speed
      • Upload speed
    2. Compare your speeds against the following speeds:
      • 3 Mbps download
      • 1 Mbps upload
         

    Do you meet the listed download and upload speeds?

    • Wireless Connection
      1. Move the Nintendo Switch console closer to the wireless router.
        If possible, place the Nintendo Switch within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
        • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
           
      2. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.
        Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.
         
      3. Create a new Internet connection
        Set up a new Internet connection, ensuring that you are attempting to connect to the correct network, and that you are receiving a strong wireless signal from the network.
         
      4. Power cycle your home network.
        Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.
         
      5. If supported by your router, connect to a different wireless band.
        Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings.
         
      6. Issue persists
        If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or wireless router being used. If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
        • Updating the wireless router's firmware
        • Resetting the router back to its factory default settings
    • Wired Connection
      1. Power cycle your home network.
        Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.
         
      2. Attempt to connect directly to your modem.
        Connecting the LAN adapter directly to a modem, instead of the router, will bypass other networking devices and determine if these are resulting in the issue. After connecting directly to a modem, make sure you restart the device by removing the power cable for a minute.
         
      3. Try a different Ethernet cable.
        If a second Ethernet cable works, this may indicate the Ethernet cable originally used is damaged or no longer working.
         
      4. If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or router being used.
        If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:
        • Updating the router's firmware
        • Resetting the router back to its factory default settings
           
        If you continue to experience issues when connecting directly to the modem, you may also wish to contact your ISP regarding any potential issues, especially if you experience similar issues when connecting other devices online.
  • No, my speeds are below those listed.

    Using another device connected to the same network, visit one of the following sites (or find your own by searching "internet speed test" using a search engine):

    Follow the onscreen instructions to run the speedtest, and take note of the results.


  • My speeds are still below those listed.

    Ensure no other users or applications are utilizing bandwidth on your network.

    Devices streaming video content, downloading files, or performing other bandwidth intensive tasks may affect the speeds at which other devices can send and receive data over the Internet. Turn off any devices or programs you may find running, and then try the speed test again.

    If you continue to receive download speeds less than recommended, please contact your network administrator or Internet Service Provider for further assistance.

    If the results received are expected with your service, you may need to upgrade your service for a better experience. If the results are not typical, the service provider can likely assist in troubleshooting your Internet service.

    • Wireless Connection
      1. Move the Nintendo Switch console closer to the wireless router.
        If possible, place the Nintendo Switch within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
        • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
           
      2. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.
        Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.
         
      3. Create a new Internet connection
        Set up a new Internet connection, ensuring that you are attempting to connect to the correct network, and that you are receiving a strong wireless signal from the network.
         
      4. Power cycle your home network.
        Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.
         
      5. If supported by your router, connect to a different wireless band.
        Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings.
         
      6. Issue persists
        If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or wireless router being used.

        If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
        • Updating the wireless router's firmware
        • Resetting the router back to its factory default settings
    • Wired Connection
      1. Power cycle your home network.
        Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.
         
      2. Attempt to connect directly to your modem.
        Connecting the LAN adapter directly to a modem, instead of the router, will bypass other networking devices and determine if these are resulting in the issue. After connecting directly to a modem, make sure you restart the device by removing the power cable for a minute.
         
      3. Try a different Ethernet cable.
        If a second Ethernet cable works, this may indicate the Ethernet cable originally used is damaged or no longer working.
         
      4. If you are still experiencing latency related symptoms, this may indicate an issue related to the network environment or router being used.
        If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:
        • Updating the router's firmware
        • Resetting the router back to its factory default settings
           
        If you continue to experience issues when connecting directly to the modem, you may also wish to contact your ISP regarding any potential issues, especially if you experience similar issues when connecting other devices online.