Nintendo Switch Support

    • How to Set Nintendo eShop Restrictions

      Nintendo eShop purchase restrictions for Nintendo Switch and the online Game Store can only be set through a parent / guardian’s Nintendo Account.

      A parent / guardian can manage purchase restrictions for any Nintendo Accounts that have been added to or created by the parent / guardian’s account.

      Parental Controls set through the Nintendo Account do not apply to the Shops on Wii U, Nintendo 3DS family, Wii, or Nintendo DSi family systems.

      Parental Controls set through the Nintendo Account do not apply to the Shops on Wii U, Nintendo 3DS family, Wii, or Nintendo DSi family systems.

      1. Log into your existing parent / guardian Nintendo Account (this is the Nintendo Account for any user aged 18+).
      2. Click “Nintendo Account” in the upper-left corner of the screen to access your account settings.
         
      3. Click “Parental Controls.”
         
      4. A list of all of the Nintendo Accounts that you supervise will appear on the screen. Click the Nintendo Account where you want to manage restrictions.
        • If you are not yet supervising the account where you want to place restrictions, you will need to either:
          • Create a new account for the child (age 12 and under), or
             
          • Associate their existing Nintendo Account to yours (age 13 and older)
             
      5. Click “Change” next to each setting that you want to adjust:
        • Check “Restrict” to disable purchases on Nintendo Switch AND through the online Game Store.
           
        • Viewing of content on Nintendo Switch eShop - Check “Restrict” to restrict the content that can be seen on the Nintendo eShop on Nintendo Switch. Content will automatically be restricted based on the player’s age.
           
      6. Click “Save Changes” to confirm the change.
         
    • How to Combine Nintendo Account and Nintendo Network ID Funds

      Instructions on Linking a Nintendo Network ID and Nintendo Account and then combining the fund balance between a Nintendo Account and a Nintendo Network ID (NNID) for the Nintendo eShop.

      Important:

      • Once the balances are combined, they can’t be separated.
         
      • If you unlink an NNID after combining funds, the funds will remain with the Nintendo Account. The money will not be accessible through the NNID if it is unlinked from the Nintendo Account.
         

      Additional Information:

      • Merging the funds between a Nintendo Account and NNID will allow you to share your Nintendo eShop balance between your Nintendo Switch, Wii U, and Nintendo 3DS family systems.
         
      • Once the funds are combined, the balance will be shared for as long as the NNID and Nintendo Account are linked together. Adding funds on one system will automatically make the money available to the others.
         
      • This is optional for on-device purchases. You can also keep your Nintendo Account and Nintendo Network ID balances separate if you’d prefer.
         
      • The NNID date of birth and country settings must match the date of birth.
         
      • If you cannot remember your NNID or password, use the Forgot your ID? or Forgot your password? links on the screen to request an email with the information.
         

      Using a Nintendo Switch Console
       

      1. Select your user icon on the Nintendo Switch Home menu.
         
      2. Highlight Friend Suggestions, and then use the L/R Buttons to highlight the picture of the Wii U or Nintendo 3DS systems. Select Next.
        • The Nintendo Switch system will need to have a menu version of 3.0 or higher for Wii U/Nintendo 3DS images to appear.
           
        • If the Next Button does not appear when you highlight one of the system pictures, you have already linked your NNID to the Nintendo Account.
           
      3. Enter your Nintendo Account password when prompted, then OK. Select Next.
         
      4. Enter your Nintendo Network ID and password, then Sign In to complete the link.
         

      Once the Link is complete, follow the below steps to Merge the funds:

      1. Select Nintendo eShop on the Nintendo Switch HOME Menu to launch the Nintendo eShop.
         
      2. Select the account you want to use.
         
      3. Select the picture of your icon in the upper-right corner to access your Account Information.
         
      4. Select Merge Funds from Nintendo 3DS/Wii U.
        • This option is listed directly beneath the Add Funds Button.
           
        • If this option doesn’t appear, it means that the NNID currently linked to your Nintendo Account has already been merged to your account.
           
      5. Read through the information, then select Merge Funds.
        • If you see Next instead of Merge Funds, you don’t currently have an NNID linked to your Nintendo Account. You will need to link an NNID, then try again.
           
      6. Enter your Nintendo Account password, then select Send.
         
      7. The current balances from your Nintendo Account and NNID will appear. Select Merge Funds to combine them together.
         
      8. Your balances will be merged together. Select OK to return to the Add Funds menu.
         

      Using a PC or Smart Device
       

      1. Go to the Nintendo Account website and sign in to your Nintendo Account.
         
      2. Click User info, then scroll down to the Linked accounts section and click Edit.
        • If you are using a Nintendo Account for a child, this option will say Link a Nintendo Network ID.
           
      3. Click the box next to Nintendo Network ID.
         
      4. Follow the onscreen steps to add your NNID and password.

       

      Once the Link is complete, follow the below steps to Merge the funds:

      1. Go to the Nintendo Account website and sign in to your Nintendo Account.
         
      2. Click Shop Menu and wait for the pop-up window to load.
         
      3. The current balances from your Nintendo Account and NNID will appear.
         
      4. Select Merge Funds and follow the on-screen steps to combine them together.
         
      5. Your balances will be merged together.
    • My Album Overview

      Use the Capture Button on the left Joy-Con to take screenshots of your game play. The screenshots are saved to the album in the HOME Menu. From the album, you can share the screenshots along with your comments to social networks, such as Facebook and Twitter.

    • How to Capture and View Screenshots

      To capture a screenshot, press the Capture Button on the left Joy-Con.

      To view your captured screenshots, go to the Album within the HOME Menu.

      • Once in the Album, you can edit and post your screenshots to Facebook or Twitter.
    • How to Manage Screenshots
      • Some options for managing screenshots will be available only while a microSD card is inserted in the console.
         
      1. From the HOME Menu, select “System Settings.”
         
      2. Scroll down the options on the left and select “Data Management.”
         
      3. On the right-hand side select “Manage Save Data/Screenshots.”
         
      4. Select “Manage Screenshots.”
         

      Is there a microSD card inserted in the console?

      • Yes
        The following options will be available:

        Save Location: Choose whether to save your screenshots to the System Memory or to the microSD card.

        System Memory. You can copy all saved screenshots to the microSD card or delete all screenshots from the System Memory.

        Screenshots cannot be recovered once they have been deleted.

        Manage Individual Images: When this option is selected, all screenshots saved to your Album are displayed.
        • You can group the screenshots by System Memory or by microSD card, by selecting “Filter.”
           
        • You can also delete individual screenshots by performing the following for steps:
          1. Select “Delete Items.” Press A to select a screenshot. Press A again to unselect.
             
          2. Select “Delete,” then “Delete” again.
             
      • No
        The following options will be available:

        System Memory. You can copy all saved screenshots to the microSD card or delete all screenshots from the System Memory.

        Screenshots cannot be recovered once they have been deleted.

        Manage Individual Images: When this option is selected, all screenshots saved to your Album are displayed.
        • You can group the screenshots by System Memory or by microSD card, by selecting “Filter.”
           
        • You can also delete individual screenshots by performing the following for steps:
          1. Select “Delete Items.” Press A to select a screenshot. Press A again to unselect.
             
          2. Select “Delete,” then “Delete” again.
    • How to Transfer Screenshots and Video Captures to a Smart Device Wirelessly

      In this article, you'll learn how to transfer game screenshots and video captures from Nintendo Switch to a smart device through a wireless connection.

      Note

      • Game screenshots and video captures that are saved on the Nintendo Switch system memory or on a microSD card can be transferred wirelessly to a smart device.
      • Up to 10 screenshots and 1 video capture can be transferred wirelessly at one time.
         

      Complete these steps

      1. From the HOME Menu select Album, then select a screenshot or video capture.
         
      2. Select Sharing and Editing, then select Send to Smartphone.
         
      3. Select Only This One or Send a Batch.
         
      4. Using the camera on your smart device, scan the QR code displayed on Nintendo Switch.
        • If the smart device is unable to connect to Nintendo Switch, try scanning the QR code again.
           
        • If you are unable to scan the QR Code, this information may be helpful.
           
      1. Once the connection is established, the screenshots and/or videos will be sent to the smart device and the thumbnail(s) will be displayed on the smart device.
         
    • How to Transfer Screenshots and Video Captures to a Computer Via a USB Cable

      In this article, you'll learn how to transfer game screenshots and video captures from Nintendo Switch to a computer using a USB cable.

      Important:

      • Game screenshots and video captures can be transferred from a Nintendo Switch system to a computer using a USB cable that supports data transfer (sold separately).
      • The feature Copy to a Computer via USB Connection can be used with Windows OS, but not with an operating system that does not support Media Transfer Protocol (MTP), such as iOS.
      • For non-Windows environments, you may be able to use this feature by installing (on your computer) a software for MTP support. Install software on your computer at your own risk. Nintendo cannot guarantee the use of any software nor can we provide information on software for MTP support.
      • If you are unable to use the feature Copy to a Computer via USB Connection, you may use a microSD card to transfer the screenshots and video captures.
         

      Note

      • There are no restrictions on the number of screenshots and video captures that can be transferred at one time using a USB cable.
      • For steps on transferring game screenshots and video captures wirelessly, you may find this information helpful.
         

      Complete these steps

      1. From the HOME Menu select Settings, then select Data Management.
         
      2. Select Manage Screenshots and Videos, then Copy to a Computer via USB Connection.
         
      3. Connect your Nintendo Switch system to a computer using a USB cable (sold separately).
        • The USB cable must be connected directly to the USB-C connector at the bottom of the Nintendo Switch console (the USB ports on the dock do not support this feature).
           
      1. Once connected to your computer, select the screenshots and/or videos to transfer.
         
      Important: The exact sequence of steps hereon may vary between one PC and another.
    • Unable to Transfer Screenshots and Video Captures to a Smart Device Wirelessly

      The information in this article can help you when, after scanning the QR Code on Nintendo Switch, you are unable to establish a wireless connection with your smart device to transfer game screenshots and video captures.

      Note

      • Game screenshots and video captures that are saved on the Nintendo Switch system memory or on a microSD card can be transferred wirelessly to a smart device.
      • Up to 10 screenshots and 1 video capture can be transferred wirelessly at one time.
         

      What to do



       
      1. If you are unable to scan the QR Code, click Trouble Connecting at the bottom of the console screen or press the (+) Button on the controller to display the network information necessary to establish the wireless connection.
         
      2. Try adding to your smart device’s Wi-Fi settings the following information displayed on the console screen:
        • SSID:
        • Security:
        • Password:

      (The password will change each time you connect)
       

      1. If the access point on your smart device does not change to your Nintendo Switch, try temporarily disabling mobile data on your smart device.
  • How to Check the Play Time and Usage Activity
    • Play activity can be viewed through the Nintendo Switch Parental Controls app only. Data charges may apply.

    • If multiple Nintendo Switch consoles have been linked to the app, you can toggle between them to view the play time for each console.

    • The Nintendo Switch console must be connected to the Internet to use this feature.
       
    1. After linking your Nintendo Switch console to the Nintendo Switch Parental Controls application, start the app on your smart device.
       
    2. On the app’s main menu, choose which play activity history you would like to view:
      • Time Played – View the amount of daily play time on the Nintendo Switch console.
         
      • Monthly Summary – View a monthly summary of play activity on the Nintendo Switch console.