Nintendo Switch Support

    • Cannot Enter Password After Starting the Nintendo eShop

      What to Do:
       

      • Return to the HOME Menu by pressing the HOME Button, and then try to access the Nintendo eShop again.
        • If you are unable to return to the HOME Menu, restart the Nintendo Switch console and then try to access the Nintendo eShop again.
           
      • Reset the cache saved for the affected account by completing the following steps:
        The following steps will delete passwords, cookies, history, and other web related data saved in the Nintendo Switch console.

       

      1. Select "System Settings" from the HOME Menu.
         
      2. Scroll down and select "System."
         
      3. Scroll down again, and select "Formatting Options."
         
      4. Select "Reset Cache."
         
      5. Select the user you would like to reset the cache for, and then select "Reset" to confirm.
         

      If a microSD card is inserted into the console, power the console off, remove the microSD card, and then power the console back on and try to access the Nintendo eShop again. After this is done, whether the issue is resolved or not, power the console off, and re-insert the microSD card.

      If the network being used to connect online has a network-wide adblock service or content blocking service enabled, disable this service and then try again.

      Complete a connection test and check for any errors. If an error code is received, attempt troubleshooting related to that error code.

      Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch within 3 to 5 meters of the wireless router to improve the signal strength during troubleshooting and see if this resolves the issue.

      • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
    • How to Add or Change Saved Credit Card Information on a Nintendo Account

      In this article, you'll learn how to save new credit card information or change existing credit card information on a Nintendo Account.

      Note

      • Users under 18 are not able to save credit card information.
      • One credit card can be stored per Nintendo Account.
      • Credit card information stored on your Nintendo Account does not carry over to a linked Nintendo Network ID (or vice versa).
      • You can add or change saved credit card information on the Nintendo Switch eShop or through the Shop menu settings on the Nintendo Account website. Any changes to saved credit card information will apply to both the Nintendo eShop and website settings.
      • You can delete your stored credit card information at any time after it has been saved.
      • We may receive updated information from your issuing bank or applicable payment service provider about the credit card that you stored in your Nintendo Account. This means we may update the saved credit card's number and expiration date if it is replaced, or it expired. This helps ensure that your subscriptions automatically renew, and your purchases complete successfully, even if your credit card information changes.
         

      Nintendo Switch eShop

      1. Select Nintendo eShop on the HOME Menu to launch the Nintendo eShop.
      2. Select the Nintendo Account you wish to save or change credit card information on.
        • The same credit card can be stored on multiple Nintendo Accounts.
      3. Select your user icon in the upper-right corner to access your Account Information.
      4. Under Credit Card Information, select Set to save a credit card or select Change if a credit card has already been saved.
        • When you change your saved credit card information, it will also change the credit card used for any active auto-renewal memberships (such as Nintendo Switch Online). Select Change again if prompted to proceed.
      5. Select Save to save the new credit card information.
         

      Website

      1. Visit the Nintendo Account website and sign into your Nintendo Account.
      2. Select Shop Menu.
      3. Under Credit Card, select Save to save a credit card or select Change if a credit card has already been saved.
        • When you change your saved credit card information, it will also change the credit card used for any active auto-renewal memberships (such as Nintendo Switch Online). Select Change again if prompted to proceed.
      4. Select Save to save the new credit card information.
         
    • How to Combine Nintendo Account and Nintendo Network ID Funds

      Instructions on Linking a Nintendo Network ID and Nintendo Account and then combining the fund balance between a Nintendo Account and a Nintendo Network ID (NNID) for the Nintendo eShop.

      Important:

      • Once the balances are combined, they can’t be separated.
         
      • If you unlink an NNID after combining funds, the funds will remain with the Nintendo Account. The money will not be accessible through the NNID if it is unlinked from the Nintendo Account.
         

      Additional Information:

      • Merging the funds between a Nintendo Account and NNID will allow you to share your Nintendo eShop balance between your Nintendo Switch, Wii U, and Nintendo 3DS family systems.
         
      • Once the funds are combined, the balance will be shared for as long as the NNID and Nintendo Account are linked together. Adding funds on one system will automatically make the money available to the others.
         
      • This is optional for on-device purchases. You can also keep your Nintendo Account and Nintendo Network ID balances separate if you’d prefer.
         
      • The NNID date of birth and country settings must match the date of birth.
         
      • If you cannot remember your NNID or password, use the Forgot your ID? or Forgot your password? links on the screen to request an email with the information.
         

      Using a Nintendo Switch Console
       

      1. Select your user icon on the Nintendo Switch Home menu.
         
      2. Highlight Friend Suggestions, and then use the L/R Buttons to highlight the picture of the Wii U or Nintendo 3DS systems. Select Next.
        • The Nintendo Switch system will need to have a menu version of 3.0 or higher for Wii U/Nintendo 3DS images to appear.
           
        • If the Next Button does not appear when you highlight one of the system pictures, you have already linked your NNID to the Nintendo Account.
           
      3. Enter your Nintendo Account password when prompted, then OK. Select Next.
         
      4. Enter your Nintendo Network ID and password, then Sign In to complete the link.
         

      Once the Link is complete, follow the below steps to Merge the funds:

      1. Select Nintendo eShop on the Nintendo Switch HOME Menu to launch the Nintendo eShop.
         
      2. Select the account you want to use.
         
      3. Select the picture of your icon in the upper-right corner to access your Account Information.
         
      4. Select Merge Funds from Nintendo 3DS/Wii U.
        • This option is listed directly beneath the Add Funds Button.
           
        • If this option doesn’t appear, it means that the NNID currently linked to your Nintendo Account has already been merged to your account.
           
      5. Read through the information, then select Merge Funds.
        • If you see Next instead of Merge Funds, you don’t currently have an NNID linked to your Nintendo Account. You will need to link an NNID, then try again.
           
      6. Enter your Nintendo Account password, then select Send.
         
      7. The current balances from your Nintendo Account and NNID will appear. Select Merge Funds to combine them together.
         
      8. Your balances will be merged together. Select OK to return to the Add Funds menu.
         

      Using a PC or Smart Device
       

      1. Go to the Nintendo Account website and sign in to your Nintendo Account.
         
      2. Click User info, then scroll down to the Linked accounts section and click Edit.
        • If you are using a Nintendo Account for a child, this option will say Link a Nintendo Network ID.
           
      3. Click the box next to Nintendo Network ID.
         
      4. Follow the onscreen steps to add your NNID and password.

       

      Once the Link is complete, follow the below steps to Merge the funds:

      1. Go to the Nintendo Account website and sign in to your Nintendo Account.
         
      2. Click Shop Menu and wait for the pop-up window to load.
         
      3. The current balances from your Nintendo Account and NNID will appear.
         
      4. Select Merge Funds and follow the on-screen steps to combine them together.
         
      5. Your balances will be merged together.
    • How to Delete Credit Card Information from a Nintendo Account

      In this article, you'll learn how to delete credit card information that has been saved to a Nintendo Account.

      Note

      • Stored credit card information can be deleted on the Nintendo Switch eShop or through your profile settings on the Nintendo Account website. Deleting the information in one place will also delete it from the other.
      • Users under 18 are not able to save credit card information.
         

      Nintendo Switch eShop

      1. Select Nintendo eShop on the HOME Menu to launch the Nintendo eShop.
      2. Select the Nintendo Account with the credit card information you want to delete.
      3. Select the picture of your icon in the upper-right corner to access your Account Information.
      4. The name, last four digits, and expiration for the saved credit card will appear under Credit Card Information. Click Delete.
        • If a credit card has not been stored on your account, the Credit Card area will say “Not saved.”
           
      5. Click Delete again to confirm.
         

      Website

      1. Visit the Nintendo Account website and sign into your Nintendo Account.
      2. Click Nintendo Account in the upper-left corner of the screen to access your account settings.
      3. Select Shop Menu.
      4. The name, last four digits, and expiration for the saved credit card will appear here. Click Delete.
        • If a credit card has not been stored on your account, the Credit Card area will say “No saved credit card information available.” This means that credit card information is also not saved in the Nintendo Switch eShop.
           
      5. Click Delete again to confirm.
         
    • How to Set Nintendo eShop Restrictions

      Nintendo eShop purchase restrictions for Nintendo Switch and the online Game Store can only be set through a parent / guardian’s Nintendo Account.

      A parent / guardian can manage purchase restrictions for any Nintendo Accounts that have been added to or created by the parent / guardian’s account.

      Parental Controls set through the Nintendo Account do not apply to the Shops on Wii U, Nintendo 3DS family, Wii, or Nintendo DSi family systems.

      Parental Controls set through the Nintendo Account do not apply to the Shops on Wii U, Nintendo 3DS family, Wii, or Nintendo DSi family systems.

      1. Log into your existing parent / guardian Nintendo Account (this is the Nintendo Account for any user aged 18+).
      2. Click “Nintendo Account” in the upper-left corner of the screen to access your account settings.
         
      3. Click “Parental Controls.”
         
      4. A list of all of the Nintendo Accounts that you supervise will appear on the screen. Click the Nintendo Account where you want to manage restrictions.
        • If you are not yet supervising the account where you want to place restrictions, you will need to either:
          • Create a new account for the child (age 12 and under), or
             
          • Associate their existing Nintendo Account to yours (age 13 and older)
             
      5. Click “Change” next to each setting that you want to adjust:
        • Check “Restrict” to disable purchases on Nintendo Switch AND through the online Game Store.
           
        • Viewing of content on Nintendo Switch eShop - Check “Restrict” to restrict the content that can be seen on the Nintendo eShop on Nintendo Switch. Content will automatically be restricted based on the player’s age.
           
      6. Click “Save Changes” to confirm the change.