Nintendo Switch Support

  • Parental Controls

    Supervise your child's gameplay

    You can use a smart device to supervise your child's gameplay and set rules for how your child plays Nintendo Switch. This can be helpful if you're concerned about how long your child plays for and what sort of games they play.

    If you want to take advantage of this feature, you'll need to download the Nintendo Switch Parental Controls app free of charge.

    Nintendo Switch Parental Controls

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    If you don't own a smart device, you can still set some Parental Controls restrictions using your console.

    Checking what's been played and for how long

    You can use your smart device to check what games your child plays and how long they play for.

    Knowing what your child is playing and how often could help you work out what they're interested in and could give you something fun to talk with them about.

    Set a daily play time limit

    You can set a limit to how long the console can be used each day. If you set a daily play time limit, a notification will appear on the screen of the Nintendo Switch console when time's up.

    Set restrictions on gameplay features

    Nintendo Switch features can be restricted based on your child's age. The features that are restricted differ depending on which of the three levels you set: "Young child", "Child" or "Teen".

    For example, selecting "Child" restricts games rated for ages 13 and up, as well as features such as posting screenshots on social networks and communicating with other users within a game.

    Custom settings are also available so you can tailor restrictions to your needs. This way you can restrict games rated for the exact age of your child and can also restrict features, such as posting screenshots to social networks and communicating with users, independently of age rating.

    Features that can be restricted using Parental Controls

    You can set it so that the following features can only be accessed by entering a PIN:

    • Change region
    • Adjust date and time
    • Restore factory settings
    • Save data & screenshots
    • Delete users
    • Internet settings
    • Link to a Nintendo Account

    If you have more than one child…

    It's not possible to set Parental Controls restrictions individually for each user. Any settings apply to all people using the Nintendo Switch console. If you have more than one child using the console, please make sure you set restrictions appropriate for the youngest child.

    Enabling the "Suspend Software" feature will make the console go into sleep mode as soon as the set time is reached. You could work out what sort of rules you'd like to set together with your child.

  • Forgetting Your Parental Controls PIN

    Follow the advice below if you forget your Parental Controls PIN.

    You can confirm your PIN using the Nintendo Switch Parental Controls smart device app, if it's linked to the console. Your PIN is also sent to you via email when you set it up or change it. You can do this even if you delete the app.

    If the console isn't linked to the app, you can receive a master key that lets you choose a new PIN.

    If the Nintendo Switch Parental Controls app is linked

    You can confirm your current PIN by going to "Settings" in the Nintendo Switch Parental Controls app and selecting "PIN".

    If the Nintendo Switch Parental Controls app is not linked

    You'll have to set a new PIN using the console.

    1. On the HOME Menu you can either touch the wide, orange Parental Controls icon or open System Settings and select "Parental Controls", then "Set Parental Controls".
    2. Then select "Forgot PIN" on the PIN entry screen by pressing the + Button or the − Button.
    3. You'll receive an enquiry number, which you can provide to Customer Support to receive a master key which is used to reset your PIN.
    4. Please contact Nintendo Customer Service to receive the master key. When getting in contact, please make sure to have your Nintendo Switch console available.
    5. Select "Enter Master Key" to input the key provided by Customer Support and choose a new PIN.

    Caution when resetting your PIN

    If you enter a master key to reset your PIN while the Nintendo Switch Parental Controls app is linked to the console, the app will be unlinked, and play activity and play time restriction settings will be deleted.

    Console settings for gameplay restrictions will continue to exist.

  • Data Management

    Here's an introduction to the types of data that can be saved on Nintendo Switch and the different ways you can manage that data.

    Types of data

    • Software data
    • Save data
    • Screenshots taken using Capture Button

    What is software data?

    Software data includes downloadable versions of software, downloadable content and update data. It doesn't include save data.

    Save destinations for data

    The data mentioned above can be saved in the following locations:

    • The console's system memory
    • A microSD card
    • Save data
    • Screenshots
    • Software data

    The possible save destinations differ depending on the type of data.

    • Software data/screenshots

    This data is saved to a microSD card if one is inserted and will be saved to the system memory if the microSD card is full.

    You can select a save destination for screenshots via System Settings ⇒ Data Management ⇒ Save Data/Screenshots ⇒ Manage Screenshots.

    Save data

    This data is saved in the console's system memory. Even if you are playing the retail version of a game, this data will not be saved to the game card. It cannot be saved to a microSD card either.

    Managing software data

    On Nintendo Switch, you can archive software data to clear up free space in a given save destination. Only save data and the icon on the HOME Menu will remain for archived software.

    If you would like to archive software, select that software on the HOME Menu, press the + or - Button and then select Data Management ⇒ Archive Software.

    Only the icon on the HOME Menu will remain for archived software. An icon will display before the software name to show that it has been archived.

    You can select this icon to redownload the software. Redownloading may not be possible for software that is no longer being distributed.

    If you want to delete the software icon, too

    Open the options menu for the software you'd like to delete, then select Data Management ⇒ Delete Software. Save data will not be deleted.

    Managing save data/screenshots


    Open Album on the HOME Menu, then press [X Button] on the list of screenshots to select images to delete.

    If you'd like to manage all of your screenshots at once, go to System Settings ⇒ Data Management ⇒ Save Data/Screenshots ⇒ Manage Screenshots. There you can delete all of your screenshots or copy data between the microSD card and the system memory.

    Save data:

    All of your save data will be saved in the system memory. You can delete save data for each individual software by selecting System Settings ⇒ Data Management ⇒ Save Data/Screenshots ⇒ Delete Save Data.

    Deleting all data

    You can delete all data and return the Nintendo Switch console to the state you bought it in by restoring factory settings. All information saved on the Nintendo Switch console, including user information, internet settings and game-related news articles, will be deleted.

  • microSD Cards

    Downloaded software and screenshots can be saved to a microSD card (sold separately). We recommend using a microSD card if you're running out of space in the console's system memory and want to download software from Nintendo eShop.

    Supported microSD cards

    The following types of microSD cards are supported on Nintendo Switch:

    • microSD (up to 2 GB)
    • microSDHC (4 GB - 32 GB)
    • microSDXC (64 GB and above)

    In order to use a microSDXC card on the Nintendo Switch console, a system update is required.


    In order to improve your gameplay experience, using a microSD card with a higher transfer speed is recommended.

    High-speed microSD card guidelines:

    • UHS-I (Ultra High Speed Phase I) compatible
    • Transfer speed 60 - 95 MB/sec (the higher the transfer speed, the better gameplay experience on Nintendo Switch)

    If the microSD card runs out of free space

    If you run out of free space on your microSD card, you can transfer the data to a higher-capacity microSD card using a computer.

    You can also use two microSD cards at the same time without transferring any data, but please be aware that you won't be able to consolidate data saved in this way onto one microSD card at a later date.

    The microSD logo, the microSDHC logo and the microSDXC logo are trademarks of SD-3C, LLC.

    How to Insert/Remove microSD Cards

    1. Gently swing the stand open on the back of the console to show the microSD card slot.

    • To insert a microSD card.
      Ensure the microSD card is properly positioned with the label facing away from the console. Then insert it into the microSD card slot and gently push down until it clicks into place.
    • To remove a microSD card.
      Gently push down on the top of the microSD Card until you hear a click, then slide it out of the microSD card slot.

    How to Format a microSD Card

    The ability to format microSD cards on Nintendo Switch is made available after performing a system update.

    1. From the HOME Menu, select “System Settings.”
    2. Scroll down the options on the left and select “System.”
    3. Scroll down the options on the right-hand side and select “Initialize.”
      • If prompted, enter your Parental Controls PIN.
    4. Select “Format microSD Card,” then “Continue.”
      Important: The following message will be displayed, “All data on the microSD card will be deleted. Data cannot be restored once it is deleted. Continue?”
    5. To continue, select “Format.” The console will then restart.
  • Nintendo Switch First-Time Setup and Connection
    1. Connect the AC adapter to the system.
      • Connect the USB plug from the Nintendo Switch AC adapter into the USB connector on the bottom of the console, then connect the AC adapter into the wall outlet.
      • The system will power on after you connect the AC adapter provided.
    2. Attach the Joy-Con controllers to the Nintendo Switch console.
    3. Follow the on-screen prompts to complete the first-time setup.
      • Some of the settings can be configured later. If you have questions during the setup, please refer to the links within the Related Answers section.
        1. Select the system language and region settings.
        2. View the End User License Agreement (EULA). By selecting Accept, you acknowledge that you have read and agree to be bound by the End-User License Agreem ent. If you do not agree, stop using this system.
    4. Configure Internet Settings (optional).
      • Press X to configure these settings later.
    5. Select your Time Zone.
    6. Set your icon and nickname.
    7. Configure Parental Controls (optional).
      • If desired, you can configure Parental Controls at a later time. Press Skip to complete the first time setup.
  • How to Play in TV Mode

    Nintendo Switch allows for different play styles. You can play Nintendo Switch in handheld mode, tabletop mode, or TV mode.

    TV mode allows you to play Nintendo Switch while the game or application is displayed on your television screen.

    1. Connect the Nintendo Switch to a TV or monitor.
      In order to use the Joy-Con as wireless controllers they will need to be paired to the console.
    2. Detach the Joy-Con controllers from the Nintendo Switch console.
      Always use the Joy-Con strap with the Joy- Con controllers while they are detached from the console.
    3. Set the Nintendo Switch system in its charging dock.
    4. Start your game or application.
  • Setting Up the Console

    How to connect

    1. Open the cover on the back of the Nintendo Switch dock.

    2. Connect the USB plug from the Nintendo Switch AC adapter (model No. HAC-002) into the top terminal of the dock labeled "AC ADAPTER." Connect one end of the HDMI Cable into the bottom terminal labeled "HDMI OUT" on the Nintendo Switch dock. 

    3. Connect the AC adapter to a power socket.

    4. Connect the HDMI cable to the TV.

    5. Detach the Joy-Con controllers from the console if you would like to use them while the console is in TV mode.

    6. Align the console with the dock, then push the console down. If the console is sitting properly in the dock, the console screen will turn off.

    7. Turn on the TV and make sure that the input channel is set to the HDMI input. Then, check to see whether the Nintendo Switch screen is being displayed on the TV.

  • Further Error Code Information

    Click here to search your Nintendo Switch Error Code

    If your Error Code is not listed or you are unable to correct your issue please contact Nintendo Customer Service for further assistance

  • Joy-Con Overview

    Using the Joy-Con controllers

    Attaching the Joy-Con controllers to the console

    In handheld mode, you can play Nintendo Switch games with both Joy-Con controllers attached to the console. To attach them to the console, align them with the rails on either side of the console, then slide them down until you hear a click.

    Be sure to attach the Joy-Con controllers correctly.

    Make sure you attach the right and left Joy-Con controllers to the corresponding sides of the console. The left Joy-Con has the - Button and the right Joy-Con has the + Button.

    You can pair the Joy-Con controllers to the console by attaching them once. Then you will be able to use them while detached from the console. Up to 10 Joy-Con controllers can be paired to each console at a given time.

    Detaching the Joy-Con controllers from the console

    Detach the Joy-Con controllers from the console to play Nintendo Switch in TV mode or tabletop mode. To detach a Joy-Con, hold the release button on the back of the controller, then slide it up.

    The Joy-Con controllers will remain paired when you detach them from the console, and you'll be able to use them wirelessly. If they run out of battery, attach them to the console when it's charging to recharge them.

    Can I detach the Joy-Con controllers and use them with another console?

    Each Joy-Con can only be paired to one console at a time. To use a paired Joy-Con with a different console, you must attach the Joy-Con to that console to pair it. You will need to do this again each time you'd like to change what console you are using the Joy-Con with.

    Playing with the Joy-Con controllers detached from the console

    You can use Joy-Con strap accessories when you are playing with the Joy-Con controllers detached from the console.

    Using a Joy-Con grip accessory

    You can attach the left and right Joy-Con controllers to a Joy-Con grip to use them as a single controller.

    There's also a Joy-Con grip that can charge your Joy-Con controllers.

    In addition to the normal Joy-Con grip included with the console, there's also a Joy-Con charging grip (sold separately). If you have the charging grip, connect it to the Nintendo Switch dock using the USB charging cable (HAC-010) to charge the Joy-Con controllers. This way, you can play Nintendo Switch while the controllers are charging.