Nintendo Accounts / My Nintendo Support

    • When I try to sign in, I get a message saying "The email address or password is incorrect.", even after entering the correct email address and password.

      It may be that you are entering the sign-in information in the wrong place.

      If you have created a Nintendo Account linked to a social media account, you will have to sign in by selecting the icon for the account your Nintendo Account is linked to, in the "Sign in with" section of the sign-in screen.

      If you have forgotten your Nintendo Account password, please access the Nintendo Account sign-in page, click on "Forgot your password?" and then follow the instructions to reset your password.

    • Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID)

      Situation:

      You have forgotten the information (e-mail address or password) associated to your Nintendo Account.
       

      What to Do:

      Have you forgotten the information to a standard Nintendo Account or a Nintendo Account for a child?
       

      Nintendo Account for a Child

      • Your log in information can be verified and reset through your parent / guardian’s Nintendo Account.
         
      • To verify your User ID, your parent / guardian can log into their account and click “Family group.” All associated accounts for children will appear.
         
      • If you have forgotten your password, have your parent / guardian reset your password through their account.
         

      Nintendo Account

      • Make sure you are using the correct method to sign in. If you created your Nintendo Account by linking it to an existing account (such as Twitter or Facebook), select the corresponding button on the sign in page to sign in via your existing account.
         
      • If you have not yet created a Nintendo Account, select “Create a Nintendo Account” on the sign in page, then follow the steps to create your account. (Note that a Nintendo Network ID can be linked to a Nintendo Account, but they are not the same thing.)
         
      • If you do not remember the password associated to your Nintendo Account, and you created your account with:
        • Social Media Services (Twitter, Facebook, Google, Apple ID) – Visit the social networking site that you used to sign in to your Nintendo Account, and use their Help area for directions to update your password.
           
        • No other services (Nintendo Account only) – Click “Forgot your password?” on the sign in page to reset your password.
           
      • You can view the e-mail address associated to your Nintendo Account through the Profile Settings on your Nintendo Switch.
         
        1. On the Nintendo Switch HOME Menu, select your user icon.
           
        2. Select “User Settings,” then “Check Nintendo Account Settings.”
           
        3. Enter your password when prompted to view the e-mail associated with your Nintendo Account.

       

      Situation Not Resolved

      If you do not remember or have access to the e-mail address associated to your Nintendo Account, we will need to update your e-mail address before you can use the Forgot Password feature. If you need to have the e-mail address updated, please contact us for support.
    • Why Did I Receive a Notice About a New Device Sign-In?

      This notice means that your Nintendo Account was used to sign in on a Nintendo Switch console, PC, or smart device that has not been previously used with your account. The notice you received includes information about the type of device, log-in time, and log-in location that was detected. You can also review this information through the Sign-in history in your Nintendo Account's Sign-in and security settings.

      If you are concerned that an unauthorized user may have accessed your Nintendo Account, please review our recommendations in the Nintendo Account Recovery Process to update your password and protect your account.

    • Nintendo Account Recovery Process
      • Received an email notification that “A new device has been used to sign in to this Nintendo Account.” The email might include information about an unknown device or geographical location.
         
      • Your Nintendo Account has been compromised or accessed by an unauthorized user.
         

      Important: The ability to use a Nintendo Network ID to sign into an existing Nintendo Account or to create a new Nintendo Account has been discontinued. We apologize for any inconvenience. If you are having difficulties signing in to your Nintendo Account and previously used a Nintendo Network ID, information is available on accessing your Nintendo Account.
       

      What to do

      • Change your Nintendo Account password.
        • Change the password associated to your Nintendo Account.
           
        • If you don’t remember your Nintendo Account password or log-in information, reset your password.
           
      • Sign out of all devices associated to your Nintendo Account.
        • Sign into your Nintendo Account on the Nintendo Account website, select Sign-in and security settings in your account profile, and select View in your Sign-in history. Select Sign out from all devices.
           
        • This will disassociate the Nintendo Account from any devices where it was previously connected. You will need to log back in on each device using the new password to associate your Nintendo Account again.
           
      • Set up 2-step verification security for your Nintendo Account.
        • 2-step verification adds an additional layer of security that can help prevent unauthorized access to the account.
           
      • Delete any stored credit card or PayPal account information from your Nintendo Account.
         
      • If your Nintendo Account is linked to Facebook, Google, Twitter, or an Apple ID, it is recommended that you change the password for those accounts.
        • It is possible that one of those accounts were compromised, which allowed access to your Nintendo Account.
           
        • Visit the appropriate company's website and use their Help area for directions to update your password.
           
        • If you suspect a linked Facebook, Twitter, Google, or Apple account has been compromised, you can also unlink it from your Nintendo Account to prevent further access.
           
      • If your Nintendo Account is linked to a Nintendo Network ID, and you suspect that the Nintendo Network ID was compromised, it is recommended that you change its password.
        • You can change the Nintendo Network ID password on a Wii U or Nintendo 3DS family system.
           
        • If you are unable to change the Nintendo Network ID password, you can unlink it from your Nintendo Account.
           
    • Unable to Sign In to Nintendo Account on Nintendo Applications for iOS Devices (iPhone, iPad, etc.)

      The information in this article can help when you are unable to sign in to a Nintendo Account using an iOS device, such as an iPhone, iPad, or iPod.

      Important: We have removed the ability to create or sign in to a Nintendo Account via Facebook, Google, Twitter, or Apple accounts from an iOS Nintendo app in compliance with iOS App Store review guidelines. It is only possible to sign in using your Nintendo Account e-mail address and password on an iOS Nintendo app.

      In order to sign in to your Nintendo Account on a Nintendo mobile app (like Mario Kart Tour) when using an iOS device, you must use your Nintendo Account e-mail address and password. You may have set up these credentials when you initially created your Nintendo Account, but if you have previously only used an alternate sign-in method (Facebook, Google, Twitter, or Apple account), you can set your e-mail address and password through the Nintendo Account website on any internet browser.
       

      What to doTop of Form

      Have you already set a Nintendo Account password?
       

      Yes

      If you are having trouble logging in with your e-mail address and password, follow our steps to reset your password.
       

      No

      1. Using an internet browser on your mobile device or other device, visit the Nintendo Account website.
         
      2. Select your known sign-in method to log in to your Nintendo Account.
         
      3. Select Edit next to "E-mail address" to view the e-mail address you have registered for your Nintendo Account.
        • If you wish to change your registered e-mail address, click Submit and enter the verification code that is sent to you via e-mail.
           
      4. Click Sign-in and security settings and select Edit next to "Change password".
         
      5. Select Forgot your password?, then Submit to receive a verification code to set password.
        • After setting your password, we recommend setting up 2-Step Verification to secure your account.
           
      6. Return to the application you're using on your iOS device and enter the e-mail address and password you have selected for your Nintendo Account.
         
    • How to Sign In to a Nintendo Account

      Step by step instructions on signing in to your existing Nintendo Account.
       

      What to Do:

      1. Go to http://accounts.nintendo.com.
         
      2. Enter the sign in information that you used to create your Nintendo Account:
        • For Nintendo Account sign in – Enter the e-mail address and password associated to your account, then click “Sign in.”
           
        • For Twitter, Facebook, Google, or Apple ID - Click the button for the appropriate service and enter your log in information if needed.
           
      3. If you have set up 2-step verification you will be prompted to enter an additional code. Launch the Google Authenticator app on your smart device, enter the code it displays, and click “Authenticate.”
        • If you do not currently have access to the app, click “Enter backup codes” and use one of the backup codes you received when setting up the 2-step verification. (You should have copied and saved these in a safe place.)

       

    • How to Sign In to a Nintendo Account on Nintendo Switch Using a Smart Device

      In this article, you'll learn how to sign in to a Nintendo Account on Nintendo Switch using a smart device.

      Note

      • Learn more about creating a new user account on your Nintendo Switch.
         
      • If linking a Nintendo Account to a user account, make sure you sign in using the correct Nintendo Account you want to link. Once a Nintendo Account is linked to a user account, this link cannot be undone.
         

      Complete these steps

      1. When prompted, select Sign in with smart device.
         
      2. Use a smart device with a camera to scan the QR Code that appears on the screen.
         
      3. The internet browser will open on your smart device and prompt you to sign in to your Nintendo Account using your Nintendo Account e-mail address/Sign-in ID and password or an Apple, Google, Facebook, or Twitter account. If you have set up 2-step verification, follow the prompts to authorize the sign-in.
        • If you are already signed in to a Nintendo Account on your smart device, you will have the option to select the current Nintendo Account you are signed in with or to use a different account.
           
        • Make sure you sign in with and select the Nintendo Account you wish to use on Nintendo Switch. If it is the incorrect Nintendo Account, log out and start this process again from step 1.
           
      4. You will be presented with a 5-digit confirmation code. Enter this confirmation code on your Nintendo Switch.
        • The confirmation code is only valid for a short time and cannot be repeatedly entered incorrectly. If the confirmation code is not accepted, start this process again from step 1.
           
      5. Review the Nintendo Account details to confirm it is the correct account, then select Link to finish signing in.